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Lord & Taylor is a platform that hosts sellers of authentic luxury brands. Neither Lord & Taylor nor its sellers are affiliated with or authorized retailers of any brand. You should assume that warranties, packaging, return policies, and other brand services do not apply or are different from those offered directly by brands. Please review the product details carefully before making a purchase.

Frequently Asked Questions

Eligible items purchased on lordandtaylor.com can be returned within 14 days from the date of purchase.

All returns are subject to a $24 return fee. In addition, if the item was originally shipped from outside the United States, a 12% International Return Processing Fee will be deducted from the refund amount

• Return New Items Only: All items must be unworn, unwashed, undamaged, and in original packaging
• Pre-loved: All items must be unworn, unwashed, undamaged, and in original packaging and condition as when purchased
• Keep the Tags on: Items without original hang tags attached cannot be returned.

Additional Return Rules:

• Footwear: Must be returned in the original shoebox, placed inside another shipping box. Do not affix labels directly to the shoebox.
• Jewelry and Watches:Must be returned in new condition with all original packaging, certificates, and documentation. Worn, resized, or altered items are not eligible.
• Home Goods (Furniture, Rugs, Large Decor): Oversized returns may incur shipping and/or restocking fees, noted on the product page.
• Beauty and Personal Care Items: Opened or used skincare, makeup, or personal care products cannot be returned due to hygiene regulations.
• Customized/Personalized Items: Final sale and not eligible for return unless defective

Items Not Eligible for Return:

• Final Sale Items: Styles marked “Final Sale” are not eligible for refund, store credit, exchange, or return.
• Intimates: All intimates are considered final sale and cannot be returned.

If your item does not meet these requirements or if the return window has expired without prior authorization from Customer Service, your return will be forfeited and handled at Lord & Taylor’s sole discretion.

Important Note on International Vendors & Duties
Many of our vendor partners — including most luxury items — ship directly from locations outside the United States. If a product is shipping from outside the USA, any customs duties and import taxes shown at checkout will be charged and are non-refundable, even if the item is returned.

All returns are subject to a $24 return fee. In addition, if the item was originally shipped from outside the United States, a 12% International Return Processing Fee will be deducted from the refund amount

Free shipping is offered only on orders over $300.

Please review this information carefully before completing your purchase

*Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $100 purchase required. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: Flex Pay Lenders.Privacy Policy.  Terms of Use. Upgrade, Inc. (NMLS #1548935) holds the following state licensesand does business under the following DBAs. 275 Battery St 23rd floor, San Francisco, CA 94111