FAQs

Orders:

Please contact our customer service team via Live Chat or help@lordandtaylor.com for assistance.

Please contact our customer service team via Live Chat or help@lordandtaylor.com for assistance.

When a large order is placed, it is vetted by fraud protection. If fraudulence is detected, the order will be placed on hold. After further investigation, the order will either be approved or canceled.

- If approved, you will receive an order confirmation email.
- If detected, your order will be canceled. If you feel your order has been incorrectly canceled, please reach out to our customer service team at help@lordandtaylor.com.

Lord & Taylor offers several payment options for your convenience. We partner with Afterpay for an interest-free, installment payment method. We also partner with Shop Pay & PayPal. In addition, we offer payment by credit card, debit card or gift card.

Afterpay is a “buy now, pay later” digital payment platform that allows shoppers to pay in installments. No credit check is required to use Afterpay, and no interest is charged. Learn more at afterpay.com.

If you’re having trouble placing an order or need additional assistance, please contact our customer service team via Live Chat or help@lordandtaylor.com.

We do our best to ensure on-time deliveries however, order delays can happen for a variety of reasons. If you have not received a shipping confirmation email within 4-7 business days from date or purchase, please reach out to customer service team at help@lordandtaylor.com.

If you received damaged merchandise, please contact our customer service team at help@lordandtaylor.com.

Please allow 3-5 business days from the point of order cancellation for the charge to be reversed. If you still see the charge after this time period, please contact our customer service team at help@lordandtaylor.com.

Please contact our customer service team at help@lordandtaylor.com.

Unfortunately, we do not accept the former Lord & Taylor credit card to pay for purchases.

To redeem a Lord & Taylor gift card, please enter the gift card code into the “gift card or discount code” field at checkout.

Lord & Taylor works with several partners that ship directly from their fulfillment centers. Please check your order for multiple tracking numbers. You may also reach out to our customer service team help@lordandtaylor.com for further assistance.

To redeem a promotion code, please enter the promo code into the “gift card or discount code” field at checkout.

If a promo code is invalid, the code is either expired or the merchandise in your cart does not qualify. Please refer to our promotion code disclaimer or reach out to our customer service team at help@lordandtaylor.com.

Shipping:

• If you have a Lord & Taylor account, you can track your order by logging in and navigating to “My Orders” in the Account menu. There, you can access your order info and shipment status.
• If you do not have a Lord & Taylor account, you will receive a shipping confirmation e-mail with tracking information from the carrier.

• Lord & Taylor charges $6.95 for orders under $99, pre-tax. Orders are shipped within 4-7 business days.
• Lord & Taylor offers expedited shipping on qualifying items. If products qualify, the expedited shipping option will appear at checkout. Expedited shipping is a $25 flat rate and will ship the same day if the order is placed before 12 PM EST. Orders placed after 12 PM EST will ship the following business day.
• Lord & Taylor ships to the lower 48 states. Currently, we do not offer shipping to Puerto Rico.
• Lord & Taylor does not offer international shipping.
• Oversized items are subject to a $15 delivery surcharge. A 15% re-stocking fee will be applied for returns on oversized items.

Lord & Taylor offers expedited shipping on qualifying items. If products qualify, the expedited shipping option will appear at checkout. Expedited shipping is a $25 flat rate and will ship the same day if the order is placed before 12 PM EST. Orders placed after 12 PM EST will ship the following business day.

Please allow an extra day for the carrier to deliver your order. If you still have not received your order, please file a claim directly with the carrier provider. Please reach out to our customer service team at help@lordandtaylor.com with any additional questions and/or concerns.

Lord & Taylor does not offer international shipping.

Returns & Exchanges:

The customer has 45 days from the date of purchase to return any unworn, unwashed and undamaged merchandise. A $6.95 return fee will be deducted from the original purchase amount.

• You can initiate a return through our returns center. To visit, click here.
• If you experience any issues, please contact our customer service team at help@lordandtaylor.com.

• You can initiate an exchange through our returns center. To visit, click here.
• If you experience any issues, please contact our customer service team at help@lordandtaylor.com.

Our return window begins 45 days from the date of purchase.

Refunds are issued to the original form of payment.

Our returns center will print the correct number of labels based on where the merchandise was originally shipped from. If you are returning more than one item, please ship items separately with the corresponding labels.

• You can initiate a gift exchange or return through our returns center. To visit, click here and then select “Returning a Gift?”.
• If you experience any issues, please contact our customer service team at help@lordandtaylor.com.

Please begin your return process by clicking here. Your return label(s) will be generated per item. Please note, a $6.95 return fee will be deducted from the original purchase amount.

A $6.95 shipping fee will be deducted from your original merchandise amount.

Lord & Taylor only accepts merchandise for return that is in unworn, unwashed and undamaged.

• We are in the process of offering easy exchanges for size and/or color. Stay tuned for that launch! For now, please start an exchange through our returns center. To visit, click here.
• If you experience any issues, please contact our customer service team at help@lordandtaylor.com.

Other

While we don't have any brick-and-mortar locations, Lord & Taylor is committed to bringing you the best online shopping experience possible. Comb through thousands of luxury items using our search feature, or reach out to us at help@lordandtaylor.com with any questions.